Steve Cabrera
Steve Cabrera
IT AI Engineer | Automation Architect
Location
California, US
Focus
IT Automation & AI

About

I'm an IT Engineering Lead who doesn't wait for tools to exist — I build them. I lead people, drive outcomes, and turn every process gap into an automation opportunity.

My path to IT wasn't traditional — I have a degree in criminal justice. Turns out the skills that matter most — analytical thinking, process discipline, knowing when to escalate — don't care what your major was. I've been self-teaching everything since: Python, Node.js, container infrastructure, AI integrations, SSO migrations. The common thread: I learn fastest by shipping something real.

I'm at my best when there's a gap no existing tool fills. I'll scope it, build it, deploy it to production, and hand it off to the people who need it. I'm equally a leader — running VIP escalations, coaching technicians, driving cross-team initiatives, and presenting to engineering leadership. I thrive where the technical and the human side meet. Most of what I've built exists to remove manual work from people who have better things to do, and give leaders the visibility they didn't know they were missing.

30+
Projects Built
8+
AI Tools
10+
Live Services
6
Training Sites

What I Built

  • 📊 MTS Leader Dashboard — flagship multi-source management platform with OIDC SSO, AI summaries, and live KPI cards per manager
  • 🚨 VIP Incident Dashboard — real-time escalation and VIP ticket tracker with AI chat assistant
  • 📕 NOC Runbook Platform — AI-powered runbook search and guided resolution tool for support engineers
  • 🤖 ServiceNow MCP Server — 365-tool AI integration server exposing ITSM data to Claude and other AI assistants
  • 📉 NorthStar Initiative Tracker — cross-team dashboard tracking a 20% incident reduction goal with live ITSM data
  • Friday Report Pipeline — fully automated 5-stage reporting system delivering weekly summaries to IT leadership every Friday morning
  • 📋 Scorecard Engine — individual and team performance scoring built on FDR, MTTR, and KB compliance metrics
  • 💻 Tech Assessment Platform — web-based IT hiring tool with terminal simulator, OS troubleshooting, and drag-and-drop exercises
  • 🔧 Internal App Server Stack — 10+ tools hosted across rootless Podman containers (Linux) and NSSM Windows services (VDI)
  • ☁️ Cloudflare Pages CDN — 7 training and portfolio sites deployed globally via Wrangler CLI on custom scabrera.dev subdomains

What I Do Now

  • 🤝 Lead, MTS Engineering — day-to-day leadership of the support engineering team; coaching, development, and accountability
  • VIP & Escalation Owner — own all executive and VIP incident response, driving SLA compliance and resolution quality
  • 📉 20% Ticket Reduction Initiative — leading the cross-team effort to eliminate repeat incidents through better process and tooling
  • 🤖 AI Champion — driving adoption of Claude, Glean, and AI tooling across the IT organization; running enablement sessions
  • 🔧 Internal Tool Development — independently designing, building, and deploying tools outside core job scope to close capability gaps
  • 📣 Leadership Presentations — presenting tools and initiatives to engineering leadership and cross-functional stakeholders
  • 🔍 Enterprise Knowledge Platform — admin and content strategy for the company-wide knowledge base (Glean)
  • 🍎 Mac & Network SME — subject matter expert for Apple/macOS and enterprise network monitoring (ThousandEyes)
  • 🎓 Technical Training & Enablement — building training programs, onboarding resources, and assessment tools for IT engineers

Technical Skills

  • 🐍 Python — automation, APIs, data pipelines, CLI tools
  • 🟩 Node.js / JavaScript — full-stack web apps and dashboards
  • 🐳 Podman / Docker — rootless containers, secrets, deployments
  • 🌐 REST APIs — ServiceNow, Jira, Glean, MS Graph, Amazon Connect
  • 🤖 AI / LLM Integration — Claude API, MCP Protocol, LLM Gateway
  • 🔐 Auth — OIDC, OAuth 2.0, Microsoft Entra, JWT, SSL/TLS
  • 🖥️ Linux & Windows Server — firewall, NSSM services, SSH, scripting
  • ☁️ Cloudflare — Pages CDN, Wrangler CLI, DNS management
  • 🎨 HTML / CSS — styled dashboards and email-safe templates
  • 🧪 Jamf Pro — certified; macOS fleet management and policy deployment
  • 📊 pandas / data analysis — ITSM metrics, KPI scoring, reporting

Professional Skills

  • 🤝 Team Leadership & People Development
  • 📣 Executive Communication & Stakeholder Management
  • 📋 ITIL Process Design & Improvement
  • 🚨 Escalation Management & Incident Command
  • 📝 Technical Writing & Documentation
  • 🎓 Training Design & Enablement
  • 🧩 Root Cause Analysis & Problem Management
  • 🧭 Cross-Functional Collaboration
  • 💡 Self-Directed Learning & Rapid Skill Acquisition
  • 🔧 Building Beyond the Job Description

Education

  • 🎓 Bachelor of Science — Criminal Justice
  • 📜 Associate of Arts — Administration of Justice

Portfolio

· · · ·
Dashboard
IT Customer Success Dashboard
Real-time VIP incident tracking with AI-powered chat assistant, problem management, and SLA monitoring.
Node.jsAI / LLMWebSocket
Dashboard
Technical Support Summary
Weekly team performance metrics, KPI tracking, and automated report generation.
Node.jsChart.jsITSM API
Dashboard
IT Group Performance Dashboard
Group-level performance analytics and metrics visualization for IT support teams.
Node.jsChart.js
Dashboard
NOC Runbook Platform
AI-powered runbook assistant with hybrid search, ITSM integration, and interactive web frontend.
PythonFastAPIAI / LLM
Dashboard
ServiceNow Assistant
AI-powered ITSM assistant with file upload support, conversational ticket analysis, and data exploration.
Node.jsClaude APIITSM
Dashboard
ServiceNow MCP Server
Model Context Protocol server enabling AI assistants to query ITSM data conversationally with 10 specialized tools.
PythonMCPAI / LLM
Dashboard
MTS Leader Dashboard
Flagship multi-source management platform with OIDC SSO, AI-powered summaries, per-manager KPI cards, and live data from ITSM, Jira, Glean, and call center APIs.
Node.jsPodmanOIDC / EntraAI / LLMGitHub
Dashboard
NorthStar Initiative Tracker
Cross-team incident reduction tracker pulling live ITSM data and SharePoint-synced Excel files, with granular group and sub-category breakdowns.
Node.jsITSM APISharePointNSSM
Training
Tech Assessment Platform
Technical assessment for IT candidates with terminal and OS simulators.
JavaScriptHTML/CSS
Training
MacBook Tech Guide
Comprehensive MacBook setup and troubleshooting guide for IT desktop engineers.
Cloudflare
Training
Git Training DE
Interactive Git training materials for the Desktop Engineering team.
Cloudflare
Training
JavaScript Training
JavaScript fundamentals and hands-on exercises for IT engineers.
Cloudflare
Training
MS Bookings IT DE Training
Microsoft Bookings training and onboarding for IT Desktop Engineering.
Cloudflare
Training
MS Bookings How-To IT DE
Step-by-step how-to guide for Microsoft Bookings.
Cloudflare
Automation
Friday Reports Automation
End-to-end automated reporting pipeline with retry logic and multi-channel notifications.
PythonITSM API
Automation
Weekly Summary Generator
Automated Monday morning workflow for team performance summaries.
PythonITSM API
Automation
Scorecard Engine
Individual, team, and monthly performance scorecards with KPI tracking.
Pythonpandas
Automation
PIP Review Automation
AI-powered performance review generator with coaching suggestions.
PythonAI / LLM
Automation
Incident Quality Checker
Detects premature closures, quality issues, and metric anomalies.
Python
Automation
KB Justification Detector
Scans ticket work notes to verify knowledge base compliance.
PythonNLP
Automation
CSAT Reporter
Customer satisfaction survey data collection and per-technician reporting.
PythonITSM API
Automation
ITSM Data Refresh Tool
Downloads 12 months of incident/task data feeding all downstream reports.
PythonITSM API
Automation
Outlook Draft Utility
Reusable module for creating rich HTML email drafts programmatically.
PythonAppleScript
Automation
Quarterly Metrics Report
Quarter-over-quarter SLA compliance and ticket reduction analysis.
Pythonpandas
Automation
Tech Assessment Platform
Web-based assessment with terminal simulator, OS simulator, and exercises.
Node.jsJavaScript
Automation
Stale Ticket Monitor
Business-hour-aware staleness detection with Excel reports and AI summaries.
PythonAI / LLM
Automation
AI-Enhanced Tech Alerts
Personalized per-technician emails with AI urgency scoring and recommendations.
PythonAI / LLM
Automation
Glean Custom ITSM Connector
Python pipeline syncing incidents, requests, and internal work notes into enterprise search — filling the gap the native integration left behind.
PythonGlean APIITSM API
Infrastructure
Internal App Server Stack
Rootless Podman containers on Linux with HTTPS/SSL, OIDC auth, and firewall management — plus NSSM Windows services on VDI for always-on tool hosting across 10+ apps.
PodmanLinuxNSSMSSL / HTTPSFirewall
Infrastructure
Cloudflare Pages CDN
7 sites deployed to Cloudflare's global CDN via Wrangler CLI — portfolio, training portals, and assessment platforms with custom subdomains on scabrera.dev.
CloudflareWrangler CLICDNDNS
Infrastructure
VDI Monitor — macOS App
PyInstaller-packaged native macOS app that polls a remote Windows VDI over SSH for real-time CPU, memory, disk, and per-service health status.
PythonFlaskPyInstallerSSH

Contact Me

Have a question or want to connect? Fill out the form below and I'll get back to you.

Message Sent!
Thanks for reaching out. I'll get back to you soon.