Project Portfolio
IT Engineering & Automation
What I Built
What I Do Now
Live Dashboards
4Real-time VIP incident tracking with AI-powered chat assistant, problem management, and SLA monitoring.
Weekly team performance metrics, KPI tracking, and automated report generation for IT support groups.
Group-level performance analytics and metrics visualization for IT support teams.
Network Operations Center runbook application with automated procedures and incident response playbooks.
Training & Reference Sites
6Technical assessment platform for Mercury Insurance IT candidates.
Comprehensive MacBook setup and troubleshooting guide for IT desktop engineers.
Interactive Git training materials for the Desktop Engineering team.
JavaScript fundamentals and hands-on exercises for IT engineers.
Microsoft Bookings training and onboarding for IT Desktop Engineering.
Step-by-step how-to guide for Microsoft Bookings in IT Desktop Engineering.
Automation Tools
12End-to-end automated reporting pipeline with retry logic and multi-channel notifications.
Automated Monday morning workflow for team performance summaries and KPI distribution.
Individual, team, and monthly performance scorecards with KPI tracking and trend analysis.
AI-powered performance review generator with coaching suggestions and automated distribution.
Detects premature closures, quality issues, and week-over-week metric anomalies.
Scans ticket work notes to verify knowledge base compliance and documentation standards.
Customer satisfaction survey data collection and per-technician HTML report generation.
Downloads 12 months of incident and task data that feeds all downstream reporting tools.
AI-powered runbook assistant with hybrid search, ITSM integration, and interactive web frontend.
Reusable module for programmatically creating rich HTML email drafts across all automations.
Quarter-over-quarter SLA compliance and ticket reduction analysis with CSV export.
Web-based technical assessment with terminal simulator, OS simulator, and interactive exercises.
Built by scabrera